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Booking and cancellation policy

To make a reservation with Hotel Mauberme, you must fill in the online pre-booking form that you can find in our website.

Once we receive the form we will reply to your request by email, as soon as possible, indicating availability and conditions.

To formalize the reservation you must pay 50% by credit card or bank transfer according to the data we will send you.

In case you want to cancel the reservation made the following cancellation policy will be applied:

Alojamiento* Servicios y Experiencias*
Before 30 days The full amount will be refunded. The full amount will be refunded.
Between 16 – 29 days Leads to the loss of 50% of the total amount. Leads to the loss of 50% of the total amount.
Between 8 – 15 days Leads to the loss of 75% of the total amount. Leads to the loss of 100% of the total amount.
7 days or less Leads to the loss of 100% of the total amount. Leads to the loss of 100% of the total amount.

*Always deducting commissions, bank fees and other justified expenses.

Some reservations may have particular conditions where the loss of 100% of the reservation is expressly indicated. Reservations with special conditions will be indicated as such at the time of booking.

It is advisable to take out travel insurance. In case of any cancellation of a reservation, even due to force majeure, the cancellation conditions set out here will apply.

Hotel Mauberme -Mountain Boutique Hotel reserves the right of admission.

Right of revocation in all reservations

72 hours to exercise the right from the day in which the reservation is processed in our system, without the need to justify the decision and without any kind of penalty (the client may only be asked to pay the amount of the refund costs if they exist).

In case of cancellation, the refund, if applicable, will be made in euros. If the amount has been paid in another currency, the difference between the exchange rates may result in a cost for the customer.

These conditions will be applied to reservations made directly with Hotel Mauberme. If your reservation has been made through another booking channel the cancellation policies that will be applied are those indicated by the channel where the reservation was made.

General conditions of our offers

Any modification to the price established in the concepts of accommodation, experiences and/or services, once the dates have been selected, will be considered an offer.
The offers can only be effective by booking directly with Hotel Mauberme by web or e-mail.

These offers can not be accumulated with other offers.

Each specific offer can have additional conditions to the ones exposed above (duration, particularities, dates, etc.) which will be described in each case.

Our Hotel is always in the process of improvement. In this way, we are able to maintain the high quality standards that Hotel Mauberme wants to offer its guests. Sometimes we make small changes in the decoration or furniture that may not be reflected in the photos.

UPDATE 12/18/2020
Given the new measures published by the Government and the Generalitat of Catalonia on December 18, 2020, the following cases of cancellation by COVID apply to those reservations that are framed in the measures authorized by official bodies.
Any reservation made outside of the aforementioned terms will be under the responsibility of the client.
Notwithstanding the above, from Hotel Mauberme – Mountain Boutique Hotel we will work to try to solve each casuistry that is presented to our clients.

FREE CANCELLATION FOR COVID

Given the exceptional situation we are experiencing due to the COVID pandemic, we guarantee our clients a FULL REFUND OF THEIR RESERVATIONS (except for expenses already incurred by the reservation), in the event of the following circumstances:

  • CLOSURE OF ACCOMMODATION
  • CLOSURE OF THE SKI RESORT (in winter season)
  • CONFINEMENT OF YOUR PLACE OF RESIDENCE with a travel ban by the authorities
  • SPANISH BORDER RESTRICTIONS WITH YOU COUNTRY OF RESIDENCE OR QUARANTINE IMPOSITION

These restrictions must be in force the day before your arrival, in the event of regulatory measures taken by the authorities during your stay that require an early return to your residence, the return of the remaining days is guaranteed.

In any case, any cancellation must be notified in writing to the email info@hotemauberme.com with the corresponding receipts and be confirmed by the Hotel, NO CANCELLATIONS BY PHONE ARE ALLOWED.

APPLICABLE LEGISLATION: all services and conditions will be regulated by SPANISH LAW.

Le recomendamos a nuestros clientes que siempre consulten el tiempo y previsiones climáticas (tormentas, aludes, etc.), para poder disfrutar de la montaña con seguridad.

A continuación les ofrecemos los siguientes enlaces:

We recommend that our clients always check the weather and weather forecasts (storms, avalanches, etc.), to be able to enjoy the mountain safely.

Below we offer the following links: