PROTOCOL
COVID-19

COVID-19 PROTOCOL

At Mauberme Mountain Boutique Hotel we care about your safety and that of our team. That is why we have taken a number of very important measures to be able to provide our services in the most reliable and secure way.

Every day we carry out a process of disinfection and reconditioning of all our facilities following the guidelines set by the health authorities.

We will do our best to adapt to this situation with the professionalism and enthusiasm that characterizes us. Days before arrival, we will send a form where customers will be asked to inform us of their COVID-19 status through a series of questions.

We will be waiting for you!

Hotel Mauberme Logo Blanco
UPDATE 12/18/2020
Given the new measures published by the Government and the Generalitat of Catalonia on December 18, 2020, the following cases of cancellation by COVID apply to those reservations that are framed in the measures authorized by official bodies.
Any reservation made outside of the aforementioned terms will be under the responsibility of the client.
Notwithstanding the above, from Hotel Mauberme – Mountain Boutique Hotel we will work to try to solve each casuistry that is presented to our clients.

FREE CANCELLATION FOR COVID

Given the exceptional situation we are experiencing due to the COVID pandemic, we guarantee our clients a FULL REFUND OF YOUR BOOKINGS WITH A VOUCHER THAT CAN BE REDEEMED WITHIN 1 YEAR AFTER CANCELLATION (except for expenses already incurred by the reservation), in the event of the following circumstances:

  • CLOSURE OF ACCOMMODATION
  • CLOSURE OF THE SKI RESORT (in winter season)
  • CONFINEMENT OF YOUR PLACE OF RESIDENCE with a travel ban by the authorities
  • SPANISH BORDER RESTRICTIONS WITH YOU COUNTRY OF RESIDENCE OR QUARANTINE IMPOSITION

These restrictions must be in force the day before your arrival, in the event of regulatory measures taken by the authorities during your stay that require an early return to your residence, the return of the remaining days is guaranteed.

In any case, any cancellation must be notified in writing to the email info@hotemauberme.com with the corresponding receipts and be confirmed by the Hotel, NO CANCELLATIONS BY PHONE ARE ALLOWED.

APPLICABLE LEGISLATION: all services and conditions will be regulated by SPANISH LAW.